Politique d’expédition

This Shipping Policy applies to orders placed through fostanix.shop.

For shipping enquiries:

Email: info@fostanix.shop

1. Free Standard Shipping

fostanix.shop provides free standard shipping on all orders eligible for delivery through our standard shipping network.

Customers will not be charged a standard shipping fee for these orders.

If an optional premium, express, or special delivery service is ever offered, any additional charge will be clearly displayed before the customer confirms the order.

2. Estimated Delivery Time

Our estimated standard delivery time is:

15–20 days

This estimate begins after the order has been accepted and processed for fulfilment.

The estimated delivery period is intended to provide customers with a reasonable expectation of when an order should arrive.

3. Order Processing

After an order is successfully placed, it may undergo payment verification, order review, preparation, packing, and transfer to the appropriate carrier.

Customers should make sure that delivery details entered during checkout are complete and accurate.

An order confirmation may be sent to the email address used during checkout.

4. Shipment Confirmation

When tracking information is available, customers may receive a shipment confirmation or tracking information.

Tracking events are provided by logistics providers and may not update immediately after dispatch.

A temporary lack of tracking updates does not necessarily mean that a shipment has stopped moving.

5. Delivery Delays

Most orders are expected to arrive within the stated estimated period, but delays can occasionally occur.

Possible causes include severe weather, transportation disruption, unusually high shipping volumes, customs processing, carrier operational problems, incorrect customer information, public holidays, regulatory inspections, force majeure events, or circumstances outside the reasonable control of fostanix.shop.

Where we become aware of a material delay, we will make reasonable efforts to provide appropriate information.

6. Consumer Rights in the Event of Delay

Our estimated shipping period does not limit mandatory consumer rights.

French consumer rules provide remedies where a seller fails to deliver by the agreed delivery date. Depending on the circumstances, a customer may request delivery within an additional reasonable period and may subsequently terminate the contract if delivery still does not occur. A consumer may also be able to cancel immediately where the agreed delivery date was an essential condition of the contract and the legal requirements are satisfied.

Any refund required following lawful cancellation for non-delivery will be processed according to applicable law.

7. Address Accuracy

Customers are responsible for entering an accurate and complete shipping address.

Please review your name, street details, postal code, city, country, apartment or building number where applicable, and other delivery information before submitting an order.

If you discover an address error, contact info@fostanix.shop immediately.

We will attempt to correct the address before dispatch where reasonably possible, but changes cannot be guaranteed after an order enters fulfilment.

8. Failed Delivery

If delivery cannot be completed because the address supplied by the customer is incomplete or incorrect, or because the customer fails to take reasonable steps required to receive the shipment, additional delivery arrangements may be necessary.

We will not impose charges contrary to mandatory consumer law.

Customers should contact us if tracking indicates a failed delivery.

9. Lost Packages

If tracking information indicates that a package may be lost, or an order has not arrived within a reasonable period after the expected delivery window, please contact:

info@fostanix.shop

Include your order number and relevant delivery information.

We may investigate the shipment with the carrier before determining the appropriate resolution.

Where the seller remains legally responsible for delivery, carrier loss will not remove mandatory consumer remedies.

10. Damaged Packages

If a package arrives visibly damaged, customers should document the condition where reasonably possible.

Photographs of the outer package, shipping label, and damaged product may help us investigate the issue.

Contact info@fostanix.shop with the order number and details.

Reporting shipping damage promptly assists the investigation but does not shorten any statutory guarantee period.

11. Incorrect Products

If you receive a product different from the product ordered, contact info@fostanix.shop.

We may request photographs or other reasonable information to confirm the issue and arrange the appropriate remedy.

12. Customs and Cross-Border Delivery

Some orders may move through international logistics networks.

Where customs documentation or import procedures apply, delivery may be affected by inspections or administrative processing.

Any taxes or duties legally chargeable to the customer must be disclosed or handled in accordance with applicable legal requirements.

13. Risk During Transportation

Nothing in this policy is intended to transfer transportation risk to a consumer earlier than allowed by mandatory law.

The use of independent carriers does not eliminate fostanix.shop's obligations relating to delivery where those obligations remain with the seller.

14. Order Tracking

Where a tracking number is provided, customers should allow reasonable time after shipment confirmation for tracking information to become active.

Carrier websites and tracking systems are independently operated and may experience temporary delays.

15. Changes to Shipping Arrangements

We may update shipping providers, logistics routes, fulfilment procedures, or operational processes where reasonably necessary.

Any material change affecting an already accepted order will be handled in accordance with the customer's contractual and statutory rights.

16. Contact

For shipping questions, delayed orders, tracking enquiries, damaged deliveries, or suspected lost packages:

fostanix.shop
Email: info@fostanix.shop