Politique de remboursement

This Return and Refund Policy applies to purchases made through fostanix.shop.

For all questions regarding returns, withdrawals, damaged items, incorrect products, refunds, or exchanges, contact:

Email: info@fostanix.shop

1. General Return Principles

We want customers to have a clear and fair process when they need to return an eligible product.

This policy explains our standard return procedures as well as the rights available to consumers purchasing goods online.

Nothing in this policy limits rights that cannot lawfully be excluded under applicable French or European consumer protection legislation.

2. 14-Day Right of Withdrawal

For eligible distance purchases, consumers in France generally have at least 14 days from receipt of the goods to notify the seller that they wish to withdraw from the purchase without providing a reason.

Where one order contains several products delivered separately, the withdrawal period generally begins when the customer, or a third party designated by the customer other than the carrier, receives the final product from the order where the applicable statutory rule provides so.

To exercise the right of withdrawal, the customer must communicate a clear decision to withdraw before the applicable withdrawal period expires.

Customers may contact:

info@fostanix.shop

The message should include sufficient information to identify the order, such as the customer's name, order number, products concerned, and a clear statement that the customer wishes to withdraw from the purchase.

No reason for withdrawal is required.

3. Withdrawal Form

Customers may use the following wording if they wish:

Withdrawal Notice

To fostanix.shop:

I hereby give notice that I withdraw from my contract of sale for the goods identified in this message.

I have included my name, order number, the products concerned, the date on which the goods were received, and the email address used when placing the order.

This withdrawal notice is submitted to info@fostanix.shop.

Use of this wording is optional. Any clear and unambiguous statement communicating the decision to withdraw is acceptable where legally sufficient.

French guidance provides that a consumer may use the statutory model withdrawal form or another unambiguous statement communicating the decision to withdraw.

4. Returning Products After Withdrawal

After notifying us of the decision to withdraw, customers must return the relevant goods without undue delay.

Under the applicable French withdrawal framework, goods should generally be sent back no later than 14 days after the withdrawal notification is communicated.

Customers should contact info@fostanix.shop before sending a product so that we can provide the correct return instructions and applicable return destination.

Products must not be sent to an arbitrary address, carrier office, or address appearing only on shipping packaging unless fostanix.shop has confirmed that the address is authorised to receive returns.

5. Condition of Returned Products

Customers may inspect products to the extent reasonably necessary to establish their nature, characteristics, and functioning.

Returned products should, where reasonably possible, include original accessories, components, manuals, labels, and packaging.

A customer may be responsible for diminished value resulting from handling beyond what is reasonably necessary to inspect the product, to the extent permitted by applicable law.

Ordinary opening of packaging or reasonable inspection does not automatically eliminate statutory withdrawal rights.

6. Return Shipping Costs

For an ordinary change-of-mind withdrawal, the customer is responsible for the direct cost of returning the product unless fostanix.shop agrees otherwise.

Customers are therefore advised to consider the cost of return transportation before sending a product.

Where fostanix.shop supplied an incorrect product, or where a product qualifies for a remedy because it is defective, damaged, or legally non-conforming, return transportation costs will be handled in accordance with applicable legal obligations and will not be imposed on the customer where the law requires the seller to bear those costs.

French rules permit direct return costs for withdrawal to be charged to the consumer where the consumer has been properly informed in advance.

7. Products That May Be Excluded from Change-of-Mind Withdrawal

Certain categories of products may be excluded from the statutory withdrawal right where a legal exception applies.

Depending on the nature of the product, this can include certain personalised or made-to-order goods, rapidly perishable goods, certain sealed goods that cannot appropriately be returned for health or hygiene reasons once unsealed, and other products or services specifically excluded by applicable law.

An exception will only be relied upon where legally applicable.

A product is not automatically excluded merely because it was discounted or sold during a promotional period. French consumer guidance confirms that qualifying distance purchases can remain subject to withdrawal rights even when the product is discounted, second-hand, or clearance stock.

8. Damaged, Defective, or Incorrect Products

Customers should inspect their orders as soon as reasonably possible after delivery.

If an item arrives damaged, materially defective, incomplete, or different from the product ordered, please contact:

info@fostanix.shop

Please provide the order number, a description of the problem, and photographs or other reasonable supporting information where useful.

Prompt notification helps us investigate shipping problems efficiently, but asking customers to notify us promptly does not remove any mandatory statutory rights that remain available for a longer period.

9. Legal Guarantee of Conformity

Ordinary return rights and the legal guarantee of conformity are separate.

Where the French legal guarantee of conformity applies, a consumer may generally invoke it for qualifying defects appearing within two years from delivery. Repair or replacement must generally be provided without cost to the consumer, and additional remedies may become available where repair or replacement is impossible, excessively delayed, or causes major inconvenience.

A return requested because a product is legally non-conforming will therefore be handled separately from a simple change-of-mind return.

10. Refunds Following Withdrawal

Where a valid withdrawal applies, fostanix.shop will refund sums due in accordance with applicable consumer law.

Refunds will generally be issued using the same payment method originally used for the transaction unless the customer expressly agrees to another method that does not create additional costs.

Under the French withdrawal rules, reimbursement is generally due no later than 14 days after the seller is informed of the consumer's withdrawal decision, subject to the seller's lawful right in a goods transaction to delay reimbursement until the goods have been received back or the consumer supplies evidence that the goods were sent back, where applicable.

Because fostanix.shop provides free standard shipping, there is normally no standard outbound shipping charge to refund.

11. Refund Processing

After fostanix.shop authorises and processes a refund, the time required for the refunded amount to appear in the customer's account may depend on the bank, card issuer, payment provider, or financial institution.

This banking-processing period is separate from the date on which fostanix.shop issues the refund.

Customers who believe that an approved refund has not reached them should first check the payment method originally used and may then contact info@fostanix.shop for confirmation of the refund status.

12. Exchanges

Where operationally possible, fostanix.shop may offer replacement products.

An exchange is not guaranteed for ordinary change-of-mind requests because stock levels can change.

Where a customer simply wants a different product, size, model, or variation, we may ask the customer to return the eligible original item and place a new order.

This does not affect statutory replacement rights applicable to legally non-conforming goods.

13. Order Cancellations Before Shipment

Customers who wish to cancel an order before shipment should contact info@fostanix.shop as soon as possible.

We will attempt to stop processing where reasonably possible.

However, because orders may enter fulfilment quickly, we cannot guarantee that an order can always be cancelled before dispatch.

If the order has already been dispatched, the customer may use the applicable withdrawal or return procedure after delivery.

14. Refused or Unclaimed Deliveries

Simply refusing a package or failing to collect it does not necessarily constitute a legally valid exercise of the right of withdrawal.

French consumer guidance provides that merely returning goods without a withdrawal statement, or refusing delivery alone, is not sufficient to communicate withdrawal.

Customers who wish to withdraw should therefore send an explicit notice to info@fostanix.shop.

15. Fraudulent or Abusive Returns

fostanix.shop reserves the right to investigate return requests where there is reasonable evidence of fraud, product substitution, intentional product damage, falsified information, or other abusive conduct.

This provision will not be used to deny genuine statutory consumer rights.

16. Contact Us

For all return and refund enquiries:

fostanix.shop
Email: info@fostanix.shop